Refund policy

Return, Replacement & Refund Policy

At Paithyam Prints, all products are printed on demand and manufactured specifically for each order. As a result, we do not accept general returns, exchanges, or refunds. However, we provide replacements for eligible claims as outlined below.

Eligible Replacement Claims

A free replacement may be provided only under the following circumstances:

  • Product received is damaged during transit.

  • Product has a manufacturing defect.

  • Product contains a significant printing defect.

  • Wrong product, design, or variant was delivered.

Reporting an Issue

Customers must report any eligible issue within 7 days of delivery by emailing us at paithyamprints@gmail.com.

To process a replacement request, the following information is required:

  • Order Number

  • Clear photographs of the product

  • Clear photographs of the courier packaging

  • Description of the issue

  • Unboxing video showing the product and packaging condition

Claims submitted without sufficient evidence may not be eligible for replacement.

Requests submitted after 7 days of delivery may not be considered.

Replacement Workflow

  1. Customer submits a replacement request within 7 days of delivery.

  2. Paithyam Prints reviews the submitted information and supporting evidence.

  3. The claim is verified with our production and fulfillment partner.

  4. If approved, a replacement order will be processed and shipped at no additional cost to the customer.

  5. Replacement approval is subject to verification of the submitted evidence.

Non-Eligible Claims

Replacement requests will not be approved for:

  • Incorrect size selected by the customer.

  • Change of mind after order placement.

  • Personal preferences.

  • Ordering the wrong product, color, or variant.

  • Minor color variations caused by screen settings.

  • Minor measurement variations within standard manufacturing tolerances.

  • Damage caused after delivery.

  • Products damaged while opening the package using scissors, blades, or other sharp objects.

  • Claims submitted after 7 days of delivery.

Customers are strongly encouraged to review the size chart carefully before placing an order.

If a size discrepancy is suspected, customers may be required to provide product measurement photographs for verification.

Color Disclaimer

Actual product colors may vary slightly from what appears on your screen due to monitor settings, lighting conditions, printing processes, fabric characteristics, and printing methods. Such variations shall not be considered manufacturing defects or printing errors.

Cash on Delivery (COD)

Cash on Delivery (COD) is available only for eligible serviceable pincodes.

Additional COD handling or shipping charges may apply and will be displayed during checkout before order confirmation.

Certain remote locations may not support COD services. In such cases, prepaid payment methods will be required.

Customers are responsible for ensuring availability at the delivery address to receive COD orders.

Return To Origin (RTO)

Orders may be returned to our fulfillment partner due to:

  • Incorrect or incomplete address information.

  • Customer unavailable during delivery attempts.

  • Customer refusal to accept delivery.

  • Incorrect phone number provided.

  • Failed delivery attempts by courier partners.

  • COD amount not ready at the time of delivery.

If an order is returned due to customer-related delivery issues, additional shipping charges may be required to re-dispatch the order.

No refunds will be provided for orders returned due to customer-related delivery failures.

Re-dispatch of returned orders will be subject to applicable shipping charges.

Lost Shipments

If a shipment is officially marked as lost by the courier partner, Paithyam Prints will review the case and, subject to verification and courier confirmation, arrange a replacement order at no additional cost to the customer.

Shipping Charges for Replacements

For approved replacement claims involving manufacturing defects, printing defects, transit damage, or incorrect products delivered, replacement shipping costs will be borne by Paithyam Prints.

Customers will not be charged additional shipping fees for approved replacement orders.

Refunds

As all products are printed on demand and manufactured specifically for each order, refunds are generally not offered.

Any exception shall be handled solely at the discretion of Paithyam Prints and in accordance with applicable laws.

Customer Support

For any replacement, shipping, order, or support-related queries, please contact:

Paithyam Prints

Email: paithyamprints@gmail.com

Phone: +91 6300187099, 9177007934

Address:
Somajiguda,
Hyderabad,
Telangana,
India

Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST

Response Time:
We aim to respond to all customer queries within 24–48 business hours.

We are committed to providing a smooth, transparent, and reliable shopping experience for all our customers.