Refund policy

Return & Refund Policy

At Paithyam Prints, customer satisfaction is important to us. As all our products are printed on demand and made specifically for each order, we maintain the following Return, Refund, and Replacement Policy.

Returns

Due to the custom-made nature of our products, we do not accept returns for products that are delivered as ordered and without defects.

Returns and replacement requests will only be considered in the following situations:

  • The product received is damaged during transit.

  • The product has a manufacturing defect.

  • The product is misprinted.

  • The wrong product was delivered.

To report an issue, please contact us within 7 days of receiving your order at paithyamprints@gmail.com and provide:

  • Your order number

  • Clear photographs of the product

  • Clear photographs of the packaging

  • A brief description of the issue

  • An unboxing video (recommended for faster verification)

Requests submitted after 7 days of delivery may not be eligible for review.

Non-Returnable Items

As all products are printed on demand and manufactured specifically for each order, we do not accept returns, exchanges, or refunds for:

  • Incorrect size selected by the customer

  • Change of mind

  • Personal preferences

  • Ordering the wrong product or color

  • Minor color variations between on-screen images and the final printed product

  • Minor measurement variations within standard manufacturing tolerances

  • Sale or discounted items

  • Gift cards

We strongly recommend reviewing the size chart before placing an order.

Damaged, Defective, Misprinted, or Incorrect Orders

Please inspect your order upon delivery.

If you receive a damaged, defective, misprinted, or incorrect item, contact us immediately at paithyamprints@gmail.com. After reviewing the issue, we will arrange a replacement where the claim is found to be valid.

Replacements

Eligible claims may receive a free replacement after verification.

Replacement eligibility includes:

  • Damaged products

  • Manufacturing defects

  • Significant printing errors

  • Incorrect products delivered

Replacement requests are subject to review and approval based on the information provided.

Refunds

As our products are made specifically for each order, refunds are generally not offered.

In exceptional situations where an approved claim cannot be resolved through a replacement, a refund may be issued at our sole discretion.

Where a refund is approved, the amount will be credited to the original payment method. Processing times may vary depending on the payment provider or bank.

Contact Us

For any return, replacement, refund, or order-related queries, please contact:

Paithyam Prints
Email: paithyamprints@gmail.com

We are committed to providing a smooth and transparent shopping experience for all our customers.